Delete your account
For patients, doctors, pharmacies and laboratories using the MediFirst and MediFirst Pro apps. You can also do this inside the app: Settings → Privacy → Delete Account (patients) or Settings → Delete account (doctors, pharmacies, labs).
Confirm it is you
Forgot your password? Use Forgot password on the sign-in screen of the app first, then come back here. Or email support@medifirst.ng from your account email and we will delete it within 7 days.
What is deleted
- Your name, email address, phone number, photo, date of birth, blood group, address and bio.
- Your licence number and licence document (doctors, pharmacies and labs).
- Your password and every signed-in device. You will no longer be able to sign in.
- Push notification tokens and reminders.
What is kept
Appointment, order, lab and payment records may be kept for as long as the law requires. After deletion they are no longer linked to your name or contact details.
Before you delete
Finish or cancel any upcoming appointment, order or lab booking, and withdraw anything left in your wallet. Accounts with open bookings cannot be deleted until those are closed.